Privacy Policy

Effective Date: 30/11/24
Last Updated: 17/6/25

Commando Camping ("we", "our", or "us") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with us via our website, services, or other means.

If you do not agree with any part of this Privacy Policy, please refrain from using our website or services.

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1. Who We Are

Commando Camping is an Australian-owned business specialising in rooftop tents, camping gear, and vehicle accessories. Our website is located at:

https://www.commandocamping.com.au

We operate our online store and customer service channels from Australia and service customers nationwide.

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2. What Personal Information We Collect

We collect personal information that is necessary to provide you with our products and services, including:

2.1 Personal Information Provided by You

• Full name

• Email address

• Phone number

• Shipping and billing address

• Purchase and order details

• Account login credentials (if you create an account)

• Communication content (e.g., emails, contact form submissions, reviews)

2.2 Automatically Collected Information

Via cookies and analytics tools:

• IP address

• Device type, browser, operating system

• Browsing behaviour (pages viewed, time on site, referring pages)

• Location (approximate, based on IP address)

• Transaction logs and timestamps

2.3 Payment Information

All payment details are processed securely via third-party payment gateways (e.g., Shopify Payments, PayPal). We do not store full credit card numbers.

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3. How We Collect Information

We collect personal information through the following means:

• When you browse or use our website

• When you place an order or create an account

• When you subscribe to our newsletter

• When you contact our support team

• When you engage with us on social media

• When you respond to marketing promotions or surveys

• Through cookies, pixels, and analytics scripts on our site

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4. Legal Grounds for Processing

We collect and use personal information based on the following legal grounds:

• Consent: For marketing emails, cookie tracking, and optional account creation.

• Contractual Necessity: To fulfil product purchases, process payments, and arrange delivery.

• Legal Obligation: To meet tax, accounting, and regulatory obligations.

• Legitimate Interests: To improve our products, detect fraud, and analyse customer trends.

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5. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil orders

• To send order confirmations, invoices, and shipping updates

• To respond to enquiries and provide customer support

• To personalise your website experience

• To deliver marketing communications (where consent is given)

• To run promotions, giveaways, and reviews

• To detect, prevent, or investigate fraud and misuse

• To analyse usage for product and service improvement

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6. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Payment processors, couriers (e.g., AusPost, Mainfreight), IT and hosting providers, email platforms (e.g., Mailchimp).

• Marketing & Analytics Platforms: Google Ads, Meta (Facebook/Instagram), Google Analytics, Shopify apps.

• Legal or Regulatory Authorities: When required by law or court order.

• Affiliates or Contractors: Who are bound by confidentiality and privacy obligations.

We do not sell, rent, or trade your personal information to third parties.

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7. Cookies, Tracking & Advertising

We use cookies and similar tracking technologies to:

• Enable essential website functionality

• Measure site traffic and performance (Google Analytics)

• Run targeted advertisements (Google Ads, Facebook Pixel)

• Improve your shopping experience (cart retention, recently viewed products)

You can manage or opt-out of cookies via your browser settings. Disabling cookies may affect site functionality.

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8. Direct Marketing and Communication

With your consent (or as permitted under law), we may send you:

• Promotional emails

• Product updates

• Special offers and giveaways

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

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9. Data Storage and Security

We take data protection seriously and implement reasonable physical, technical, and administrative safeguards, including:

• SSL encryption on our website

• Secure cloud storage with access controls

• Limited access to customer data internally

• Regular site and system security updates

While we take all reasonable steps to protect your data, no internet-based platform can be 100% secure.

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10. Data Retention

We retain your personal information:

• As long as necessary to fulfil the purposes for which it was collected

• For legal or regulatory requirements (e.g., accounting or tax purposes)

• Until you request deletion (where applicable)

Inactive customer data may be anonymised or deleted after a period of time.

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11. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

• Request access to your personal data

• Request corrections or updates to inaccurate information

• Withdraw consent for marketing communications

Please contact us at the email below. We will respond within a reasonable timeframe, usually within 30 days.

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12. Cross-Border Disclosure

Some third-party providers (e.g., Shopify, Mailchimp, Google) may store data in jurisdictions outside Australia, such as the United States or Canada. We take steps to ensure these providers offer comparable privacy protections as required under Australian law.

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13. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

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14. Third-Party Links

Our website may include links to external sites (e.g., Instagram, YouTube). We are not responsible for the privacy practices or content of those third-party sites.

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15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. You should review this page periodically for any updates.

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16. Contact Us

If you have any questions, concerns, or wish to make a privacy-related request, please contact:

Commando Camping
Email: sales@commandocamping.com.au
Website: www.commandocamping.com.au
ABN: 34 626 042 886
Location: 1/205/213 Port Hacking Rd, Miranda NSW 2228